Guess which company is more likely to get repeat business from my family and me?

Amazon.com, which charged $7.99 for a $1.99 download, then apologized and credited the full $7.99 when the error was brought to the firm’s attention, thus making the download free?

Or Colder’s, whose customer service rep berated my sister when my dad’s new furniture didn’t arrive for more than an hour after the store called and said the deliverers were on their way?

Amazon — which resolved the issue within a few hours — or Colder’s, which finally dropped off a table without the leaf and a chair that was broken en route and “repaired” with glue that was still so wet when the furniture was delivered that the piece broke off when I brushed against it? (No, the delivery guys did not disclose the problem.) And then did not return our calls? And when I finally went to the store myself and demanded action, ordered the wrong leaf at least twice? And then told me the replacement chair had been delivered when it hadn’t been and did not return my call when I tried to follow up just a few minutes later after talking to my dad? And then, six months to the day after the furniture was delivered, finally came up with a chair that matched the set, but was not the requeste captain’s chair (the kind with arms)?

Just guess.